WordPress & WooCommerce incident recovery — now taking cases
WooCommerce checkout broken?
Revenue is stopping.
Let's fix it.
Operator-led incident recovery for WooCommerce and WordPress. Broken checkouts, payment failures, site-down states, failed updates, post-hack recovery. Scoped, diagnosed, validated — not just "we'll have a look."
WordPress & WooCommerce only · Operator-led · Scope-qualified intake
What We Solve Fastest
The incidents we're built for.
These are the failure types RescueWP handles. If yours matches one of these, you're likely a fit.
WooCommerce Checkout Broken
Checkout fails, payment gateway errors, orders not processing, cart broken. Every minute offline is direct revenue loss — treated as the highest urgency class.
Revenue-Critical
Site Down / White Screen
Full outage, fatal error, white screen of death, or server-level failure taking your site completely offline.
High Priority
Update Broke the Site
Plugin, theme, or WordPress core update caused breakage. Partial or full failure following an update you or someone else ran.
High Priority
Plugin / Theme Conflict
Incompatible plugin or theme combination causing errors, visual breakage, or functional failures across key site areas.
Active scope
Post-Hack Recovery
Site was compromised. Malware found, defacement, redirect injection, or suspicious behaviour. Clean recovery, not just a scan.
Active scope
Partial / Degraded State
Site is technically "up" but key functionality is broken — product pages, forms, orders, emails, or integrations.
Active scope
Client Qualification
Is this for you?
RescueWP is not for everyone. Read both panels before submitting. This saves your time and ours.
✓ Strong fit
→WooCommerce store losing sales because checkout or orders are broken
→WordPress site down or in a critical error state with business impact
→Site broken after a plugin, theme, or core update
→You've been hacked and need a clean, validated recovery — not just a quick scan
→You want a serious recovery partner, not just a ticket system
→You understand that scoped, evidence-led work produces better outcomes
→Business where website continuity directly affects revenue or leads
✕ Not a fit — save us both time
×Looking for an unlimited general-purpose support retainer
×Need SEO, content, copywriting, or marketing help
×Site built on Shopify, Webflow, Squarespace, or any non-WordPress platform
×Looking for the lowest-cost quick fix regardless of process or confirmed scope
×Expecting broad open-ended troubleshooting without a defined scope or qualification
×Need performance speed optimisation, design, or development work
×Looking for a 24/7 managed hosting provider or server support
Service Architecture
Three ways to engage.
Every engagement starts with an intake review. The right path depends on urgency, complexity, and whether you need ongoing continuity after recovery.
Emergency
Priority Incident Review
For active failures — site down, WooCommerce checkout broken, or critical errors with direct revenue or business impact happening right now. Fast diagnosis, clear findings, recovery options.
Priority intake — reviewed same business day during operating hours
Evidence-based diagnosis, not guesswork
Recovery scope and cost confirmed before work begins
WordPress and WooCommerce only
From €99
Review fee credited to recovery project if you proceed
Submit Urgent Case →
Recovery
Recovery Project
For confirmed incidents requiring hands-on recovery work. Validated restoration — the site is not marked resolved until it passes functional checks. The natural next step after a Priority Review.
Evidence collection before any changes are made
Governed recovery within agreed scope
Validator-checked close — not just "looks fixed"
Documented handoff with known risk factors flagged
WooCommerce recovery prioritised and priced separately
From €290 · WooCommerce from €590
Scope and cost confirmed before work begins — no open-ended billing
Request Recovery Assessment →
Ongoing
Continuity Review
For a select subset of post-recovery clients who want ongoing update governance and priority re-engagement. Selective — not offered to new clients directly, and not every recovery client qualifies.
Monthly safe-change governance
Managed update discipline
Priority re-engagement if new incidents occur
By application — existing clients only
From €149/mo
Post-recovery only — new clients start with a recovery assessment first
Enquire About Continuity →
Why RescueWP
What makes this different from a generic support service.
There are plenty of WordPress support options. Here's why they're not the same thing.
Operator-led, not a ticket desk
Every case is handled by a single accountable operator who understands your site's failure context — not routed to a generic support queue.
WordPress & WooCommerce only
Not a broad agency or MSP. Tight platform focus means faster pattern recognition, faster diagnosis, fewer wrong turns.
Validation before close
Sites are not marked recovered because they "look fine." Functional validation is required before case closure. Evidence over assumption.
Faster diagnosis, more consistent outcomes
Structured diagnostic workflows and evidence review mean shorter time-to-root-cause and more consistent recovery decisions — especially on complex or multi-plugin failures.
Bounded scope — no scope creep
Work is agreed before it begins. No open-ended "we'll see what we find." Scope is defined, cost is confirmed, then execution starts.
Durable handoff, not just a patch
Recovery ends with a documented state, flagged risk factors, and safe-change guidance — so the same failure is less likely to recur immediately.
How It Works
From submission to resolution.
Six steps. Commercially efficient, not bureaucratic. You know what's happening at every stage.
Step 01
⟶
Submit Incident
Describe the failure. Provide your URL and contact. Takes under 3 minutes.
Step 02
◈
Fit & Priority Review
We assess whether your site is in scope. Urgent cases prioritised during operating hours. You get a clear answer, fast.
Step 03
▣
Access & Diagnosis
With your credentials, we collect evidence and diagnose the failure before any changes are made.
Step 04
⚡
Recovery Execution
Recovery is executed within agreed scope. You're updated throughout. No surprises on cost.
Step 05
✓
Validation & Handoff
Functional validation confirms recovery. Documented handoff with risk factors and next-step guidance.
Step 06
⟳
Optional Continuity
Select clients can access ongoing continuity support. Offered post-recovery, not as a starting commitment.
Transparent Pricing
Starting-from pricing. Scope confirmed before work begins.
No work starts until scope and cost are confirmed with you. No surprise billing after that point — any scope change requires your approval first. Pricing below reflects starting points; complex or WooCommerce cases are quoted on confirmed scope.
Operating hours: Mon–Fri, 9am–6pm UK time
Priority cases submitted during operating hours reviewed same business day · Standard assessments within 1 business day
checking...
Emergency
Priority Incident Review
from €99
One-time · Credited to recovery if you proceed
Priority intake — same business day during operating hours
Evidence-based diagnostic review
Recovery scope and cost confirmed before any work begins
Clear outcome: in-scope or not
WordPress & WooCommerce only
Recovery
Recovery Project
from €290
WooCommerce critical recovery from €590 · Scope-fixed billing
Full evidence collection and diagnosis
Governed recovery within agreed scope
Validator-checked close
Documented handoff + risk flagging
WooCommerce checkout & order recovery
Safe-change guidance post-recovery
Ongoing
Continuity Support
from €149/mo
Application or invitation only · Post-recovery clients
Monthly safe-change governance
Managed update discipline
Priority re-engagement for new incidents
Not available to new clients directly
What to have ready before you submit
Your site URL and best contact email
What broke — as specifically as you can describe it
When it started and whether anything changed just before
Whether you've already tried anything to fix it
For WooCommerce: which gateway, checkout type, and affected order flow
Access availability if the case proceeds — hosting panel, WP admin, plugin list
The more specific your submission, the faster we can assess fit and move to scope. You don't need to have everything — but any context helps.
Common Questions
Answers that unblock decisions.
Do you work with WooCommerce specifically?
▾
Yes — WooCommerce is a primary focus and treated as the highest-urgency class. Checkout failures, payment gateway errors, order processing breakage, and cart issues are all in active scope. A broken WooCommerce checkout is a direct revenue loss — it is prioritised above all other case types at intake.
Is this a support service or a recovery service?
▾
It's recovery-first, not an ongoing support helpdesk. The primary model is incident-based: you have a failure, we fix it properly. A subset of clients are offered ongoing continuity support post-recovery. This is not an unlimited monthly support subscription.
Can you help if my checkout is broken right now?
▾
Yes. A broken WooCommerce checkout is a revenue-critical case and the highest-priority intake class. Submit via the Priority Incident Review and indicate checkout failure. Cases submitted during operating hours (Mon–Fri, 9am–6pm UK) are reviewed the same business day, and recovery is scoped before work begins.
Do you work with hacked or compromised sites?
▾
Yes, within bounded scope. Post-hack recovery — malware removal, reinfection cleanup, access re-securing — is in active scope. This is not a broad managed security service, but clean recovery from a confirmed compromise is handled.
What if my site is not a fit?
▾
You'll be told quickly and clearly at intake. If your site is out of scope (wrong platform, wrong problem type), you will not be charged for a review and you will be pointed in a more useful direction where possible. A clear "not a fit" decision is a useful outcome, not a bad one.
How fast do you respond to urgent cases?
▾
Priority intake cases submitted during operating hours (Mon–Fri, 9am–6pm UK) receive a response the same business day. We don't promise 24/7 instant response — but urgent cases are reviewed and triaged as a priority above standard assessments. Cases submitted outside operating hours are reviewed the next business day.
Do you work with Shopify, Webflow, or other platforms?
▾
No. WordPress and WooCommerce only. If you're on Shopify, Webflow, Squarespace, or a custom stack, this is not the right service. The focus is intentional — platform depth matters for fast diagnosis and reliable recovery.
Do you offer monthly support plans?
▾
Yes, but selectively. Continuity support (from €149/mo) is available to a subset of post-recovery clients — it is not sold cold as a standalone product. If you've completed a recovery project with us and want to discuss continuity, enquire via the continuity form.
Is your site broken right now?
Every hour a WooCommerce store is down or a checkout is broken is revenue you won't recover. If your site has a live failure, submit now. Priority cases submitted during operating hours are reviewed the same business day.
WordPress & WooCommerce only · Not every site is accepted · Scope confirmed before work begins
Emergency Intake
Priority Incident Review
For active failures — site down, checkout broken, or critical errors with business impact. From €99. Priority cases submitted during operating hours (Mon–Fri, 9am–6pm UK) are reviewed the same business day.
You will receive a fit decision — not a sales call. Recovery scope and cost confirmed before any work begins.
Recovery Assessment
Standard Recovery Assessment
For confirmed WordPress or WooCommerce issues that are not an active emergency. We'll review fit and provide a recovery scope and quote within 1 business day.
Reviewed within 1 business day. Clear fit decision returned. Scope and cost confirmed before any work begins.
Ongoing Support
Continuity Support Enquiry
Continuity support is available to post-recovery clients by application. If you haven't completed a recovery project with RescueWP, we'll note this and direct you to the right starting point.
From €149/mo. Not guaranteed — fit review required. New clients are directed to a recovery assessment first.